Use of Impacthost Service constitutes acceptance and agreement to Impacthost's TOS (Terms of Service) and AUP (Acceptable Use Policy). Impacthost reserves the right to revise, amend, or modify our TOS, AUP, and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). All users of Impacthost's Internet services, and their clients, must comply with this AUP and our TOS (Terms of Service).

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Impacthost may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Impacthost account or other actions as detailed below without notice, based upon the nature of the violation.

This document is intended to provide a basic understand of Impacthost's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Impacthost's AUP. If an Impacthost account violates this AUP or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however based on the nature of the violation, could result in immediate termination of service.

Acceptable Use Policy (AUP)

Introduction
This AUP sets forth provisions of acceptable use of Impacthost products and services. All Impacthost users are required to comply with this policy, along with any and all applicable laws and regulations in full. This is in addition to any terms and conditions of applicable agreements. Impacthost works to provide its customers with the highest quality services available, while respecting the standards that have been created both by the Internet community, and through legislation. To that end, inappropriate or abusive activities and conduct will not be tolerated by Impacthost. Impacthost reserves the right to modify this AUP from time to time, without notice. Users are encouraged to review this AUP often for changes or new information. Please send questions, comments, or complaints regarding this AUP to abuse@impacthost.co.nz
As an Internet Service Provider, it is not practical for Impacthost to monitor the content of information passing through its network. Impacthost exercises no control whatsoever over the content of any information passing through its network and is not responsible for damages customers may suffer for any reason. Any persons or organizations, including Impacthost customers, who publish material or information made accessible through Impacthost are solely responsible for the content of such material and information, and are solely responsible to know and comply with the laws applicable to the publication of such materials and information. Impacthost will cooperate with legal authorities in the investigation of any suspected criminal or civil infringements.

Responsibilities

General
In addition to being responsible for their own actions, each Impacthost customer is responsible for the activities of its customer base or end-users and, by accepting service from Impacthost, agrees to inform its customers and/or end-users of this AUP or its own AUP, which must not be inconsistent with the terms herein.
Impacthost customers may not misrepresent themselves to be someone they are not. Use of an identity other than one's own (i.e. an alias or identity theft), or use of a stolen or fraudulent credit card, is grounds for immediate termination.

Configuration
All systems which are connected to Impacthost's network shall be configured in accordance with industry standards, applicable laws, and regulations; and, in particular, must conform with approved RFC standards documents, which are published periodically by the IETF: http://www.ietf.org/rfc.html.

• Systems on Impacthost's network may not be configured in any way which obscures system identification information.
• Proxy servers of any kind must be configured to prevent unauthorized use.

Reporting
Customers of Impacthost are responsible for immediately reporting any issue which could compromise the stability, service or security of any user or system connected to Impacthost's network.

Prohibited Use
These lists are intended to illustrate some, but not all, inappropriate and improper conduct, which are prohibited by Impacthost.

Illegal Use
Impacthost's services are only to be used for lawful purposes. Customers may not transmit, retransmit or store material in violation of any federal or state laws or regulations, including, but not limited to, obscenity, indecency, defamation or material infringing trademarks or copyrights. Impacthost customers may not abuse or fraudulently use Impacthost products and services, nor allow nor permit such use by others.

Child Pornography
It is illegal to possess, produce, receive, transport or distribute by any means, including computer, sexually explicit visual depiction of children.

Abuse
The following general actions are considered "abuse" and are prohibited:

• General: Any conduct which is inconsistent with generally accepted norms and expectations of the Internet community (whether or not detailed in this AUP). Impacthost reserves the right, in its sole discretion, to make a determination whether any particular conduct violates such norms and expectations.
• Distribution of Viruses: Intentional or unintentional distribution of software that attempts to cause damage or annoyance to persons, data, or computer systems.
• Fraudulent Activities: Intentional misrepresentation or misleading statement or activity made with the intent that the person receiving it will act upon it; or attempting to obtain service by any means with intent to avoid payment (E.g. "phishing").
• Cracking: Attempting to circumvent authentication or security of any host, network, or account.
• Unauthorized Access to Other Computers, Accounts, or Networks: Attempting to access any computer resource belonging to another party, or attempting to penetrate security measures of other systems, including unauthorized monitoring or scanning of the networks of others.
• Network Sabotage: Any use of Impacthost products and services to interfere with the use of Internet resources or Impacthost's network by other customers.
• Pyramid Schemes: A fraudulent system of achieving financial gain which requires an endless stream of recruits for success.
• Unlawful Acts: Any use of Impacthost products and services to violate the law or in aid of any unlawful act.

Security

• Impacthost users are expected configure their systems in a secure manner. Should a user's system be exploited by unauthorized persons, the user is responsible for both reporting the violation (where applicable), as well as fixing the exploited system.
• Customers may not interfere with services (e.g. a DoS Attack), whether intentionally or through neglect, of any other host, or network.
• The prevention of "unintentional attacks", such as infection by and propagation of computer viruses, are the responsibility of every user.
• Users are prohibited from injecting, intentionally or negligently, false or unauthorized network control data into Impacthost's network (i.e. in the form of incorrect routing or DNS information).
  

Email
Users are prohibited from engaging in improper use or distribution of email. Users are strictly prohibited from engaging in any of the following activities:

• Sending UBE ("spam") for any purpose whatsoever.
• Having third parties send out UBE on any user's behalf ("spamvertizing").
• Using Impacthost facilities to receive replies from unsolicited emails ("drop-box" accounts).
• Configuring any email server in such a way that it will accept third party emails for forwarding ("open mail relay"). If a site has roaming users who wish to use a common mail server, the mail server must be configured to require some form of user identification and authorization. (E.g. SMTP AUTH).

Mass or commercial email may be sent only to recipients who have expressly requested receipt of such emails, by the sending of an email request to the person performing the mass or commercial mailings. This exchanging of requests, acknowledgments, and final confirmations ("confirmed opt-in") must be adhered to in their entirety for any mass or commercial email to be considered permitted by Impacthost.

Note: Impacthost discourages the sending of bulk mail, and only permits such mailings in rare cases, and then only after Confirmed Opt-In has been verified.

In the absence of positive, verifiable proof to the contrary, which must be provided before the mail campaign is initiated, Impacthost considers complaints by recipients of emails to be de-facto proof that the recipient did not subscribe or otherwise request the email(s) about which a complaint was generated.

Elements of Notification:
To be effective under this subsection, a notification of claimed infringement must be a written communication provided to the designated agent of a service provider that includes substantially the following:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. [As an electronic signature, Impacthost's agent accepts facsimile/fax and digitized image of your signature attached to electronic mail.]
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material. [Please include a URL such as http://... or ftp://... identifying the material or representative material. If possible specify any IDs, passwords, or other authorization required to access the material. Please specify date, time, and timezone from which the material was observed. Technicians may require time information in order to identify dynamically assigned internet locations.]
• Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices of claimed infringement should be directed to abuse@impacthost.co.nz.

Note: It is assumed that complainants have explicitly requested communication from the Impacthost abuse department (abuse@impacthost.co.nz), and that such communication will be pre-authorized by the complainant. If email replies to the complainant are blocked, challenged, or otherwise frustrated, then Impacthost will interpret this as a desire by the complainant to cease communication and to withdraw the claim.

Enforcement

Suspension and Termination
Impacthost may immediately suspend or terminate the service of a customer as a result of the violation of any part of this policy through verbal or written notice, which may be provided through email or voicemail. Generally, Impacthost will work to resolve violations of this AUP and ensure there are no future violations; however, Impacthost reserves the right to suspend or terminate service without reason.

Remuneration
Customers who violate any of the provisions of this policy may incur "clean-up" fees to cover the costs of handling AUP violations, complaints, and technician expenses. The amount of the fees may vary, but will be commensurate with the violations.

Disclaimer of Liability
Impacthost has no practical ability to restrict conduct, communications or content which might violate this AUP prior to its transmission on Impacthost's network. In addition, Impacthost cannot guarantee removal of any such communications or content after transmission. Therefore, Impacthost does not assume liability to customers or others for any failure to enforce the terms of this AUP. Further, Impacthost's failure to enforce this policy in any instance in which it might have application does not constitute a waiver of Impacthost's rights.

• Credit Card (VISA, MasterCard, American Express, Discover)
• Bank Wiretransfer (Annual Subscriptions only)
• PayPal

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Impacthost your credit card information, you authorize Impacthost to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Impacthost's Billing Policy in the TOS. You are responsible for directly updating, or notifying Impacthost, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Billing Cycles (Terms)
Impacthost offers two Billing Cycles (terms) for hosting charges: Monthly and Annually (12 months). The first months billing will be pro-rated if ordered before the 15th of the month. If ordered after you will be billed on the 1st of the following month for the remaining month plus following month.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged monthly. Additional items are non-refundable.

Account Renewals
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements
Impacthost does not mail paper invoices or statements. Statements can be viewed and printed through our control panel. Customers may elect to receive their monthly account billing statement via email. This option may be selected in the control panel.

Fees

• Credit Card Chargebacks
  A $25.00 chargeback fee will be assessed for each credit card chargeback received by Impacthost.
  
• Bank Wire Payments
  Impacthost does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.NZD. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Impacthost or the amount credited to your account will be less than your intended payment.
  
• Reactivation
  Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $59.95 fee will be assessed if Impacthost restores your data files to your reactivated account.
  
• Hosting Plan Changes
  Customers electing to change to a lower priced hosting plan on the same platform will be charged a $9.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan.
  
• Platform Change
  Customers that elect to change plans to a different operating system platform will be charged a $19.95 platform change fee.

Refund Policy
Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days. Accounts cancelled/terminated by Impacthost for violating our Terms of Service do not qualify for the 30-day money back guarantee.

Credit Card Disputes/Chargebacks
Impacthost has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Impacthost's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Billing/Price Changes
Impacthost's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.